---
title: "Social Media Customer Service Specialist (Contract) at Talentport – All Job Board"
---

# Social Media Customer Service Specialist (Contract) at Talentport

Written by

[admin](https://alljobboard.com/author/admin/)

in

- [United States (Remote)](https://maps.google.com/maps?q=United%20States%20%28Remote%29&zoom=14&size=512x512&maptype=roadmap&sensor=false)
- Posted 4 weeks ago

![Talentport](https://alljobboard.com/wp-content/plugins/wp-job-manager/assets/images/company.png)

 **Talentport**

**Job Title: Social Media Customer Service Specialist (Contract)**

### **Position Type: Contract / Project-Based**

**Location: Remote, Malaysia (Following HK Time Zone and HK Public Holidays)
**Role Overview**
We are looking for a dedicated and tech-savvy Social Media Customer Service Specialist to support a new project. In this contract role, you will be the primary point of contact for our audience on a designated Facebook page. Your main goal will be to ensure a positive, responsive, and engaging experience for our community.**

Because this project targets the Hong Kong market, a foundational understanding of written Chinese and Cantonese is required. However, we welcome modern, tech-forward candidates who can effectively leverage AI translation tools to assist with reading and interpreting Cantonese text accurately.

**Key Responsibilities**

- **Monitor the brand’s Facebook page daily, responding promptly and professionally to direct messages, comments, and customer inquiries.**
- **Read and comprehend written Chinese (Traditional) and written Cantonese, utilizing AI tools (like ChatGPT, DeepL, or Google Translate) when necessary to capture local slang, context, and nuances.**
- **Address customer complaints, answer product/service questions, and escalate complex issues to the project manager when appropriate.**
- **Ensure all responses align with the brand’s tone of voice, maintaining a polite, empathetic, and helpful demeanor.**
- **Keep track of common customer questions, feedback, and recurring issues to share with the internal team.**
- **Use Microsoft Excel to keep track of common customer questions, feedback, and recurring issues for internal reporting.**

### **Requirements & Qualifications**

- **Ability to read and understand written Chinese (Traditional characters).**
- **Ability to comprehend written Cantonese, either natively or with the proficient use of AI language tools.**
- **Open to learning and mastering new third-party software and tools used for inquiry management.**
- **Proficient in Microsoft Excel for data entry and tracking purposes.**
- **Familiarity with managing a Facebook Page, including navigating Meta Business Suite (responding to comments and DMs).**
- **Previous experience in customer service, community management, or social media moderation is highly preferred.**
- **Comfortable utilizing AI tools to bridge language gaps quickly and accurately without losing the human touch in your responses.**
- **Must be available to work during standard Hong Kong working days, adhering to the Hong Kong public holiday calendar.**

Originally posted on Himalayas

**Source:** this listing was published by [Himalayas](https://himalayas.app/). [View the original posting and apply](https://himalayas.app/companies/talentport/jobs/social-media-customer-service-specialist-contract?utm_source=api) — applications are handled there, not on this site.

To apply for this job please visit [himalayas.app](https://himalayas.app/companies/talentport/jobs/social-media-customer-service-specialist-contract?utm_source=api).

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