---
title: "Service Delivery Manager at SavageOne – All Job Board"
---

# Service Delivery Manager at SavageOne

Written by

[admin](https://alljobboard.com/author/admin/)

in

- [South Africa (Remote)](https://maps.google.com/maps?q=South%20Africa%20%28Remote%29&zoom=14&size=512x512&maptype=roadmap&sensor=false)
- Posted 4 weeks ago

![SavageOne](https://alljobboard.com/wp-content/plugins/wp-job-manager/assets/images/company.png)

 **SavageOne**

### **Job Overview:**

We are seeking a results-driven **Service Delivery Manager** with 5-9 years of experience to oversee and optimize service delivery across our client portfolio. You will ensure high-quality service performance, build strong relationships with stakeholders, manage escalations, and drive continuous improvement in service management processes.

### **Key Responsibilities:**

- ### Service Management & Delivery:

    - Ensure high levels of customer satisfaction through effective service delivery and management.
    - Oversee the end-to-end delivery of IT or business services to meet agreed SLAs and KPIs.
    - Monitor performance metrics and prepare service reports for clients and internal leadership.
- ### Stakeholder Engagement:

    - Act as the main point of contact for client service-related issues and escalations.
    - Build and maintain strong relationships with customers and internal delivery teams.
- ### Team Leadership & Coordination:

    - Coordinate cross-functional teams to ensure timely resolution of service issues.
    - Provide mentoring and direction to junior delivery staff or support teams.
- ### Process Improvement:

    - Identify gaps and inefficiencies in service delivery processes; implement improvements.
    - Participate in audits and support compliance with relevant standards (e.g., ITIL, ISO).
- ### Project Support:

    - Support the delivery of new services, transitions, and transformation initiatives.
    - Collaborate with project managers to align service capabilities with project deliverables.

### **Required Skills & Qualifications:**

- Bachelors degree in Information Technology, Business Administration, or related field.
- 5-9 years of experience in a service delivery or client management role.
- Proven experience managing service performance in complex, multi-client environments.
- Strong knowledge of **ITIL** practices (certification preferred).
- Excellent problem-solving, communication, and stakeholder management skills.
- Strong organizational and multitasking abilities.

### **Preferred Qualifications:**

- Experience in cloud-based or digital service environments.
- Experience managing third-party vendors or offshore delivery teams.
- PMP or similar project management certification is a plus.
- Familiarity with service tools such as ServiceNow, Jira, or equivalent.

### **Key Competencies:**

- ### Customer-centric mindset
- ### Analytical thinking
- ### Leadership and team collaboration
- ### Conflict resolution
- ### Time and priority management

Originally posted on Himalayas

**Source:** this listing was published by [Himalayas](https://himalayas.app/). [View the original posting and apply](https://himalayas.app/companies/savageone/jobs/service-delivery-manager?utm_source=api) — applications are handled there, not on this site.

To apply for this job please visit [himalayas.app](https://himalayas.app/companies/savageone/jobs/service-delivery-manager?utm_source=api).

## More posts

- ### [Holiday Party Networking: How to Job Hunt Without Making It Awkward](https://alljobboard.com/holiday-party-networking-job-search/)

[November 13, 2026](https://alljobboard.com/holiday-party-networking-job-search/)
- ### [How to Negotiate a Start Date After the Holidays (With Scripts)](https://alljobboard.com/negotiate-start-date-after-holidays/)

[November 13, 2026](https://alljobboard.com/negotiate-start-date-after-holidays/)
- ### [Should You Quit Before or After Your Year-End Bonus?](https://alljobboard.com/quit-before-or-after-year-end-bonus/)

[November 13, 2026](https://alljobboard.com/quit-before-or-after-year-end-bonus/)
- ### [How to List a Seasonal Job on Your Resume (With Examples)](https://alljobboard.com/seasonal-job-on-resume/)

[November 13, 2026](https://alljobboard.com/seasonal-job-on-resume/)

```json
{
    "@context": "http://schema.org/",
    "@type": "JobPosting",
    "datePosted": "2026-10-20T18:19:00+00:00",
    "validThrough": "2026-12-19T23:59:59+00:00",
    "title": "Service Delivery Manager at SavageOne",
    "description": "<h3><strong>Job Overview:</strong></h3>\n<p>We are seeking a results-driven <strong>Service Delivery Manager</strong> with 5-9 years of experience to oversee and optimize service delivery across our client portfolio. You will ensure high-quality service performance, build strong relationships with stakeholders, manage escalations, and drive continuous improvement in service management processes.</p>\n<h3><strong>Key Responsibilities:</strong></h3>\n<ul>\n<li>\n<h3>Service Management &amp; Delivery:</h3>\n<ul>\n<li>\n<p>Ensure high levels of customer satisfaction through effective service delivery and management.</p>\n</li>\n<li>\n<p>Oversee the end-to-end delivery of IT or business services to meet agreed SLAs and KPIs.</p>\n</li>\n<li>\n<p>Monitor performance metrics and prepare service reports for clients and internal leadership.</p>\n</li>\n</ul>\n</li>\n<li>\n<h3>Stakeholder Engagement:</h3>\n<ul>\n<li>\n<p>Act as the main point of contact for client service-related issues and escalations.</p>\n</li>\n<li>\n<p>Build and maintain strong relationships with customers and internal delivery teams.</p>\n</li>\n</ul>\n</li>\n<li>\n<h3>Team Leadership &amp; Coordination:</h3>\n<ul>\n<li>\n<p>Coordinate cross-functional teams to ensure timely resolution of service issues.</p>\n</li>\n<li>\n<p>Provide mentoring and direction to junior delivery staff or support teams.</p>\n</li>\n</ul>\n</li>\n<li>\n<h3>Process Improvement:</h3>\n<ul>\n<li>\n<p>Identify gaps and inefficiencies in service delivery processes; implement improvements.</p>\n</li>\n<li>\n<p>Participate in audits and support compliance with relevant standards (e.g., ITIL, ISO).</p>\n</li>\n</ul>\n</li>\n<li>\n<h3>Project Support:</h3>\n<ul>\n<li>\n<p>Support the delivery of new services, transitions, and transformation initiatives.</p>\n</li>\n<li>\n<p>Collaborate with project managers to align service capabilities with project deliverables.</p>\n</li>\n</ul>\n</li>\n</ul>\n<h3><strong>Required Skills &amp; Qualifications:</strong></h3>\n<ul>\n<li>\n<p>Bachelors degree in Information Technology, Business Administration, or related field.</p>\n</li>\n<li>\n<p>5-9 years of experience in a service delivery or client management role.</p>\n</li>\n<li>\n<p>Proven experience managing service performance in complex, multi-client environments.</p>\n</li>\n<li>\n<p>Strong knowledge of <strong>ITIL</strong> practices (certification preferred).</p>\n</li>\n<li>\n<p>Excellent problem-solving, communication, and stakeholder management skills.</p>\n</li>\n<li>\n<p>Strong organizational and multitasking abilities.</p>\n</li>\n</ul>\n<h3><strong>Preferred Qualifications:</strong></h3>\n<ul>\n<li>\n<p>Experience in cloud-based or digital service environments.</p>\n</li>\n<li>\n<p>Experience managing third-party vendors or offshore delivery teams.</p>\n</li>\n<li>\n<p>PMP or similar project management certification is a plus.</p>\n</li>\n<li>\n<p>Familiarity with service tools such as ServiceNow, Jira, or equivalent.</p>\n</li>\n</ul>\n<h3><strong>Key Competencies:</strong></h3>\n<ul>\n<li>\n<h3>Customer-centric mindset</h3>\n</li>\n<li>\n<h3>Analytical thinking</h3>\n</li>\n<li>\n<h3>Leadership and team collaboration</h3>\n</li>\n<li>\n<h3>Conflict resolution</h3>\n</li>\n<li>\n<h3>Time and priority management</h3>\n</li>\n</ul>\n<p>Originally posted on Himalayas </p>\n<p class=\"job-source\"><strong>Source:</strong> this listing was published by <a href=\"https://himalayas.app/\" rel=\"dofollow\">Himalayas</a>. <a href=\"https://himalayas.app/companies/savageone/jobs/service-delivery-manager?utm_source=api\" rel=\"dofollow\">View the original posting and apply</a> &mdash; applications are handled there, not on this site.</p>\n",
    "hiringOrganization": {
        "@type": "Organization",
        "name": "SavageOne"
    },
    "identifier": {
        "@type": "PropertyValue",
        "name": "SavageOne",
        "value": "https://alljobboard.com/job/service-delivery-manager-at-savageone/"
    },
    "jobLocation": {
        "@type": "Place",
        "address": "South Africa"
    },
    "jobLocationType": "TELECOMMUTE",
    "directApply": true
}
```