--- title: "Senior ROR Product Technical Support Engineer at Ccube – All Job Board" --- # Senior ROR Product Technical Support Engineer at Ccube Written by [admin](https://alljobboard.com/author/admin/) in - [India (Remote)](https://maps.google.com/maps?q=India%20%28Remote%29&zoom=14&size=512x512&maptype=roadmap&sensor=false) - Posted 1 week ago ![Ccube](https://alljobboard.com/wp-content/plugins/wp-job-manager/assets/images/company.png) **Ccube** **Job Title: Senior ROR Product Technical Support Engineer** **Location: Remote** **Note: Candidates must be willing and comfortable to work night shifts.** **Job Summary:** We are looking for a **Senior Product Technical Support Engineer** with strong hands-on debugging and problem-solving skills to support and troubleshoot a large-scale **Ruby on Rails monolithic application**. You will work across the application, database, integrations, and hosting layers to diagnose complex production issues and ensure a reliable customer experience. **Key Responsibilities:** · Troubleshoot complex **production issues** across Ruby on Rails, PostgreSQL, background jobs, APIs, and third-party integrations using logs, stack traces, database queries, and debugging tools. · Perform **root cause analysis (RCA)** for production incidents and work closely with Engineering, Product, QA, and Customer Support teams to drive issues to resolution. · Diagnose **PostgreSQL** issues including slow queries, data inconsistencies, database locks/deadlocks, connection issues, indexing, and data-related problems. · Troubleshoot **REST APIs, webhooks, authentication, data synchronization, and third-party integrations**, including **Stripe and AWS S3**. · Support and troubleshoot applications hosted on **Heroku**, including dynos, workers, deployments, configuration/environment variables, logs, build failures, and application performance. · Investigate **Stripe payment, subscription, refund, and webhook-related issues**, including discrepancies between Stripe and application data. · Analyze customer-reported issues, trace problems through the application and database layers, reproduce issues, and provide appropriate fixes or workarounds. · Make small-to-medium **code fixes, SQL queries, scripts, configuration changes, and production fixes** where required. · Monitor recurring production issues and proactively identify opportunities to improve **application stability, performance, monitoring, and support processes**. · Create and maintain **technical documentation, troubleshooting guides, runbooks, and RCA reports**. **Required Skills & Experience:** · **4+ years of experience** in technical support, application support, production support, or a similar engineering role. · Strong hands-on experience with **Ruby/Ruby on Rails** and debugging web applications. · Strong knowledge of **PostgreSQL and SQL**, including query analysis and troubleshooting. · Experience with **Heroku** or similar cloud application hosting platforms. · Good understanding of **REST APIs, HTTP, JSON, webhooks, and third-party integrations**. · Experience working with **AWS S3** and cloud-based services. · Familiarity with **Stripe APIs, payments, subscriptions, and webhooks** is highly desirable. · Working knowledge of **Git, background jobs, caching, Linux/Unix, and application performance troubleshooting**. · Strong analytical and problem-solving skills with the ability to independently investigate and resolve complex technical issues. · Excellent communication skills and the ability to collaborate effectively with Engineering, Product, QA, and Customer Support teams. **Good to Have:** · Experience supporting **large monolithic Rails applications** in production. · Experience with monitoring/logging tools and production incident management. · Familiarity with CI/CD, automated deployments, and application performance monitoring. · Experience writing scripts or automation to reduce repetitive support and troubleshooting activities. **Keywords:Ruby on Rails, Ruby, PostgreSQL, SQL, Heroku, AWS S3, Stripe, REST API, Webhooks, Production Support, Application Support, Technical Support, Troubleshooting, Root Cause Analysis, RCA, Incident Management, Debugging, SaaS, Cloud, Git.** Originally posted on Himalayas **Source:** this listing was published by [Himalayas](https://himalayas.app/). [View the original posting and apply](https://himalayas.app/companies/ccube/jobs/senior-ror-product-technical-support-engineer?utm_source=api) — applications are handled there, not on this site. To apply for this job please visit [himalayas.app](https://himalayas.app/companies/ccube/jobs/senior-ror-product-technical-support-engineer?utm_source=api). ## More posts - ### [Holiday Party Networking: How to Job Hunt Without Making It Awkward](https://alljobboard.com/holiday-party-networking-job-search/) [November 13, 2026](https://alljobboard.com/holiday-party-networking-job-search/) - ### [How to Negotiate a Start Date After the Holidays (With Scripts)](https://alljobboard.com/negotiate-start-date-after-holidays/) [November 13, 2026](https://alljobboard.com/negotiate-start-date-after-holidays/) - ### [Should You Quit Before or After Your Year-End Bonus?](https://alljobboard.com/quit-before-or-after-year-end-bonus/) [November 13, 2026](https://alljobboard.com/quit-before-or-after-year-end-bonus/) - ### [How to List a Seasonal Job on Your Resume (With Examples)](https://alljobboard.com/seasonal-job-on-resume/) [November 13, 2026](https://alljobboard.com/seasonal-job-on-resume/) ```json { "@context": "http://schema.org/", "@type": "JobPosting", "datePosted": "2026-11-05T12:19:25+00:00", "validThrough": "2027-01-04T23:59:59+00:00", "title": "Senior ROR Product Technical Support Engineer at Ccube", "description": "

Job Title: Senior ROR Product Technical Support Engineer
Location: Remote

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Note: Candidates must be willing and comfortable to work night shifts.

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Job Summary:
We are looking for a Senior Product Technical Support Engineer with strong hands-on debugging and problem-solving skills to support and troubleshoot a large-scale Ruby on Rails monolithic application. You will work across the application, database, integrations, and hosting layers to diagnose complex production issues and ensure a reliable customer experience.
Key Responsibilities:
· Troubleshoot complex production issues across Ruby on Rails, PostgreSQL, background jobs, APIs, and third-party integrations using logs, stack traces, database queries, and debugging tools.
· Perform root cause analysis (RCA) for production incidents and work closely with Engineering, Product, QA, and Customer Support teams to drive issues to resolution.
· Diagnose PostgreSQL issues including slow queries, data inconsistencies, database locks/deadlocks, connection issues, indexing, and data-related problems.
· Troubleshoot REST APIs, webhooks, authentication, data synchronization, and third-party integrations, including Stripe and AWS S3.
· Support and troubleshoot applications hosted on Heroku, including dynos, workers, deployments, configuration/environment variables, logs, build failures, and application performance.
· Investigate Stripe payment, subscription, refund, and webhook-related issues, including discrepancies between Stripe and application data.
· Analyze customer-reported issues, trace problems through the application and database layers, reproduce issues, and provide appropriate fixes or workarounds.
· Make small-to-medium code fixes, SQL queries, scripts, configuration changes, and production fixes where required.
· Monitor recurring production issues and proactively identify opportunities to improve application stability, performance, monitoring, and support processes.
· Create and maintain technical documentation, troubleshooting guides, runbooks, and RCA reports.

\n

Required Skills & Experience:
· 4+ years of experience in technical support, application support, production support, or a similar engineering role.
· Strong hands-on experience with Ruby/Ruby on Rails and debugging web applications.
· Strong knowledge of PostgreSQL and SQL, including query analysis and troubleshooting.
· Experience with Heroku or similar cloud application hosting platforms.
· Good understanding of REST APIs, HTTP, JSON, webhooks, and third-party integrations.
· Experience working with AWS S3 and cloud-based services.
· Familiarity with Stripe APIs, payments, subscriptions, and webhooks is highly desirable.
· Working knowledge of Git, background jobs, caching, Linux/Unix, and application performance troubleshooting.
· Strong analytical and problem-solving skills with the ability to independently investigate and resolve complex technical issues.
· Excellent communication skills and the ability to collaborate effectively with Engineering, Product, QA, and Customer Support teams.

\n

Good to Have:
· Experience supporting large monolithic Rails applications in production.
· Experience with monitoring/logging tools and production incident management.
· Familiarity with CI/CD, automated deployments, and application performance monitoring.
· Experience writing scripts or automation to reduce repetitive support and troubleshooting activities.
Keywords:Ruby on Rails, Ruby, PostgreSQL, SQL, Heroku, AWS S3, Stripe, REST API, Webhooks, Production Support, Application Support, Technical Support, Troubleshooting, Root Cause Analysis, RCA, Incident Management, Debugging, SaaS, Cloud, Git.

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Originally posted on Himalayas

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Source: this listing was published by Himalayas. View the original posting and apply — applications are handled there, not on this site.

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