---
title: "Senior Customer Success Manager (m/f/d) at Boardwise GmbH – All Job Board"
---

# Senior Customer Success Manager (m/f/d) at Boardwise GmbH

Written by

[admin](https://alljobboard.com/author/admin/)

in

- [Berlin (Remote)](https://maps.google.com/maps?q=Berlin%20%28Remote%29&zoom=14&size=512x512&maptype=roadmap&sensor=false)
- Posted 2 weeks ago

![Boardwise GmbH](https://alljobboard.com/wp-content/plugins/wp-job-manager/assets/images/company.png)

 **Boardwise GmbH**

Your mission

As a Senior Customer Success Manager at Boardwise, you will help our enterprise customers successfully implement, adopt, and scale Boardwise across their organisation. You act as a trusted advisor for board offices, executive assistants, governance teams, and senior stakeholders – combining customer success with consulting and change management.
Your focus is to guide customers through onboarding and adoption, identify organisational challenges, and ensure that Boardwise creates long-term value in their daily work.

Your responsibilities:

- Manage strategic enterprise customers across onboarding, adoption, retention, renewals, and expansion
- Lead implementation and change projects with multiple stakeholders
- Consult customers on governance, meeting preparation, collaboration, and decision-making processes
- Facilitate onboarding sessions, workshops, trainings, and enablement formats
- Identifyadoption risks and develop clear actions to increase usage and customer value
- Build strong relationships with board offices, executive assistants, legal, governance, IT, and senior stakeholders
- Share customer feedback and insights with Product, Tech, Sales, and Leadership
- Improve CS processes, playbooks, and scalable enablement materials

Your profile

- Based in Germany
- Several years of experience in Customer Success, Consulting, Change Management, SaaS implementation, or Account Management
- Experience working with enterprise customers and complex stakeholder structures
- Strong communicationand stakeholder management skills in German and English
- Ability to consult customers, lead workshops, and translate complexity into clear next steps
- Structured, proactive, hands-on, and customer-first mindset
- Experience with tools such as Zendesk, HubSpot, Salesforce, Gainsight, or similar is a plus
- Strong understanding of corporate decision-making processes and organizational hierarchies.
- Experience working with Executive Offices, Board Offices, or Corporate Secretariats.
- Proven experience engaging with C-level executives and senior management

Why us?

- 100% remote work and flexible working hours
- High ownership in a fast-growing SaaS company
- Strategic role at the intersection of Customer Success, Consulting, Change Management, Product, and Sales
- Close collaboration with enterprise customers and senior stakeholders
- Transparent, trust-based culture with fast decision-making
- 2–3 offsites and workshops per year
- Clear development paths and a steep learning curve

Find Jobs in Germany on Arbeitnow

**Source:** this listing was published by [Arbeitnow](https://www.arbeitnow.com/). [View the original posting and apply](https://www.arbeitnow.com/jobs/companies/boardwise-gmbh/senior-customer-success-manager-berlin-474292) — applications are handled there, not on this site.

To apply for this job please visit [www.arbeitnow.com](https://www.arbeitnow.com/jobs/companies/boardwise-gmbh/senior-customer-success-manager-berlin-474292).

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