---
title: "Quality Associate – Bengali (AstroLokal) at Lokal – All Job Board"
---

# Quality Associate – Bengali (AstroLokal) at Lokal

Written by

[admin](https://alljobboard.com/author/admin/)

in

- [India (Remote)](https://maps.google.com/maps?q=India%20%28Remote%29&zoom=14&size=512x512&maptype=roadmap&sensor=false)
- Posted 1 month ago

![Lokal](https://alljobboard.com/wp-content/plugins/wp-job-manager/assets/images/company.png)

 **Lokal**

**Role : Quality Associate**

### **Location : Work From Home**

 ****About Astro Lokal****

Astro Lokal connects users with astrologers through calls, chats, and video consultations. We aim to deliver a reliable, consistent, and high-quality customer experience by maintaining service standards and ensuring astrologers and customer-facing teams adhere to defined quality guidelines.

### Role Overview:

The Quality Associate will be responsible for maintaining and improving service quality across Astro Lokal ‘s customer-facing operations. The role involves auditing calls, chats, and video sessions, identifying performance gaps, delivering training interventions, and working closely with Operations to improve customer experience and service delivery.

### Key Responsibilities :

### 1. Quality Assurance

- Conduct regular quality audits of astrologer calls, chats, and video sessions, along with other customer interactions as required.
- Evaluate interactions against defined quality parameters, including greetings, active listening, communication skills, accuracy, customer handling, and compliance with SOPs.
- Identify process deviations, knowledge gaps, and recurring customer experience issues.
- Provide constructive feedback and coaching recommendations to improve performance.
- Maintain quality scorecards, audit records, and performance trend reports.
- Share quality insights and improvement recommendations with Operations and Team Leads.

### 2. Training & Development

- Manage the end-to-end training lifecycle, including onboarding, refresher training, and training for new processes.
- Develop and maintain training materials, SOPs, learning modules, and knowledge documentation.
- Conduct classroom and virtual training sessions for new and existing team members.
- Design assessments and certification frameworks to evaluate knowledge retention and operational readiness.
- Collaborate with Operations and Quality teams to deliver targeted training interventions for low-performing individuals.
- Update training content based on quality findings, process changes, and business requirements.

### 3. Performance Improvement

- Track training effectiveness through quality scores, assessment results, and operational performance metrics.
- Analyze quality trends to identify recurring issues and opportunities for improvement.
- Partner with Operations and Team Leads to address skill gaps and improve service delivery.
- Recommend corrective actions and process improvements to enhance customer satisfaction and operational efficiency.
- Monitor the impact of training and coaching interventions on quality and performance benchmarks

### Requirements

- Bachelor’s degree in any discipline.
- 3+ years of experience in Quality Assurance, Training, Learning & Development, or Customer Experience within a customer support, contact centre, or BPO environment.
- Hands-on experience in quality audits, call/chat monitoring, agent coaching, and training delivery.
- Strong understanding of QA frameworks, customer service metrics, SOP compliance, and coaching methodologies.
- Fluency in **Bengali and English**, including reading, writing, and speaking.
- Strong communication, presentation, facilitation, and analytical skills.
- Proficiency in Google Sheets, Microsoft Excel, PowerPoint, and Google Workspace.
- Experience creating training content, assessments, and certification programs is preferred.
- Familiarity with speech-to-text tools, CRM systems, and quality monitoring platforms is an advantage.

Originally posted on Himalayas

**Source:** this listing was published by [Himalayas](https://himalayas.app/). [View the original posting and apply](https://himalayas.app/companies/lokal/jobs/quality-associate-bengali-astrolokal) — applications are handled there, not on this site.

To apply for this job please visit [himalayas.app](https://himalayas.app/companies/lokal/jobs/quality-associate-bengali-astrolokal).

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