---
title: "ORDER MANAGEMENT & SHIPPING EXPERIENCE SR MANAGER at Trafilea – All Job Board"
---

# ORDER MANAGEMENT &amp; SHIPPING EXPERIENCE SR MANAGER at Trafilea

Written by

[admin](https://alljobboard.com/author/admin/)

in

- [United States (Remote)](https://maps.google.com/maps?q=United%20States%20%28Remote%29&zoom=14&size=512x512&maptype=roadmap&sensor=false)
- Posted 2 weeks ago

![Trafilea](https://alljobboard.com/wp-content/plugins/wp-job-manager/assets/images/company.png)

 **Trafilea**

#### **About Trafilea**

Trafilea is a Consumer Tech Platform for Transformative Brand Growth. We’re building the AI Growth Engine that powers the next generation of consumer brands.

With over $1B+ in cumulative revenue, 12M+ customers, and 500+ talents across 19 countries, we combine technology, growth marketing, and operational excellence to scale purpose-driven, digitally native brands.

We own and operate our own digitally native brands (not an agency), with presence in Walmart, Nordstrom, and Amazon, and a strong global D2C footprint.

#### **Why Trafilea**

We’re a tech-led eCommerce group scaling our own globally loved DTC brands, while helping ambitious talent grow just as fast.

### 🚀 We build and scale our own brands.

🦾 We invest in AI and automation like few others in eCom.

📈 We test fast, grow fast, and help you do the same.

🤝 Be part of a dynamic, diverse, and talented global team.

🌍 100% Remote, USD competitive salary, paid time off, and more.

#### **Job Responsibilities**

You won’t manage processes — you’ll build and optimize them at scale.

- **Own the entire post-purchase experience** — from order execution to delivery, shipping experience, and unboxing
- **Eliminate operational friction at scale**: backlog, errors, backorders, partial shipments, and inefficiencies
- **Drive delivery performance globally**, optimizing speed, cost, and customer satisfaction
- **Turn operations into a growth lever** by improving NPS, reducing detractors, and increasing repurchase
- **Lead ERP evolution and automation** (NetSuite, Shopify, integrations) to build scalable, efficient systems
- **Design packaging &amp; subscription experiences** that elevate brand perception and retention
- **Build and lead a high-performance team** with full ownership of results

### Requirements

- 7+ years of experience in Operations, Logistics, Fulfillment, or Supply Chain — ideally within eCommerce, DTC, or high-volume environments
- 3+ years leading teams in complex, multi-market operations with full ownership of results
- Strong experience managing Order Management Systems, ERP (NetSuite or similar), and eCommerce platforms (Shopify or similar)
- Proven track record of improving operational KPIs such as:
- ### On-time delivery
- ### Backorders &amp; partial orders
- ### Shipping costs &amp; efficiency
- Customer experience metrics (NPS, detractors)
- Advanced skills in data analysis and process optimization:
- Excel / Google Sheets (formulas, pivot tables, data analysis)
- Ability to turn data into decisions and scalable processes
- Experience working cross-functionally with Demand Planning, Logistics, Customer Care, and Tech/IT teams
- Strong understanding of last-mile delivery, carrier management, and international shipping operations
- Experience leading or collaborating on systems improvements, automations, or ERP implementations
- English: Intermediate to Advanced (written and spoken)

### Highlights

### –

Originally posted on Himalayas

**Source:** this listing was published by [Himalayas](https://himalayas.app/). [View the original posting and apply](https://himalayas.app/companies/trafilea-com/jobs/order-management-shipping-experience-sr-manager?utm_source=api) — applications are handled there, not on this site.

To apply for this job please visit [himalayas.app](https://himalayas.app/companies/trafilea-com/jobs/order-management-shipping-experience-sr-manager?utm_source=api).

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