---
title: "Lead Product Manager, Auto Recall Engagement at National Credit Center – All Job Board"
---

# Lead Product Manager, Auto Recall Engagement at National Credit Center

Written by

[admin](https://alljobboard.com/author/admin/)

in

- [United States (Remote)](https://maps.google.com/maps?q=United%20States%20%28Remote%29&zoom=14&size=512x512&maptype=roadmap&sensor=false)
- Posted 1 month ago

![National Credit Center](https://alljobboard.com/wp-content/plugins/wp-job-manager/assets/images/company.png)

 **National Credit Center**

\#remote

**Who We Are:**
NCC has led the automotive industry for over 30 years, providing award-winning software, credit and compliance solutions, and cutting-edge data. Our solutions help dealerships streamline their operations, enhance their finance and insurance (F&I) processes, and drive profitability. We are looking for individuals who thrive in a high-growth environment.

**Overview:**
We are seeking an experienced **Lead Product Manager** to own Recall Engagement, a net-new initiative that turns a safety obligation into a revenue and retention opportunity for automotive dealerships. Recall Engagement uses AI and data forensics to detect open safety bulletins, resolve hard-to-find secondary owners, and orchestrate personalized multi-channel outreach, turning recall campaigns dealers are already obligated to run into service visits and long-term customer loyalty instead of unclaimed liability.
This is a zero-to-one build: you will own discovery through launch for a new capability with an identified $51.4M SOM opportunity across roughly 3,568 dealer rooftops, sitting alongside Co-op Submission, Warranty Submission, Trade-In AI Valuation, and Desking Engine in NCC’s New Product Initiatives pillar. This is a high-impact role for a product leader who thrives on ambiguity, AI-native product delivery, and building a net-new product from validated hypothesis to shipped revenue.

**What You’ll Do:**
***Product Strategy & Roadmap***

- Own the roadmap for Recall Engagement from discovery through general availability.
- Define the business case, including TAM/SOM sizing, ROI projections, and a build/partner assessment for data sources such as NHTSA safety bulletin data and vehicle/owner history providers.
- Set success metrics for outreach conversion, service-visit capture rate, and retention lift.
- Represent Recall Engagement strategy to executive leadership and secure resourcing and buy-in.

***Discovery & Delivery***

- Conduct dealer interviews and service-drive observation to validate the recall-to-retention workflow before committing to build.
- Partner with Engineering and Data Science to assess feasibility of multi-layered data matching across vehicle databases and secondary-owner resolution.
- Write clear specs and acceptance criteria for the dedicated NPI Engineering Pod.
- Own launch readiness, including sales enablement, support documentation, and rollout sequencing.

***Cross-Functional Leadership***

- Partner with Marketing on go-to-market strategy and positioning against existing service-retention tools dealers may already use.
- Coordinate with the Compliance Audit and Co-op Submission product managers within NPI to share data infrastructure and avoid duplicate build.
- Continuously assess technical, market, and adoption risk, and recommend

**What You’ll Have:**
**Required**

- Bachelor’s degree in Business, Engineering, Computer Science, or a related field (MBA preferred).
- 5-8 years of product management experience, including direct ownership of at least one zero-to-one or early-stage product launch.
- Experience building AI-native products, where AI is the core value proposition rather than a bolt-on feature.
- Proven ability to build business cases and financial models (TAM/SOM, ROI) that support investment decisions.
- Strong analytical skills; comfortable with SQL, dashboards, and product analytics tools.
- Excellent written and verbal communication; able to distill ambiguous market signals into a clear, persuasive narrative for executive leadership.

**Preferred**

- Experience in automotive retail technology, dealership service/fixed-ops software, recall, retention, or insurance/warranty claims products.
- Familiarity with vehicle history or safety-bulletin data sources (NHTSA, Carfax, AutoCheck, or similar) and multi-source data matching.
- Background in customer retention, lifecycle marketing, or multi-channel outreach automation.

**What We Offer:**

- Competitive pay
- Unrestricted PTO
- Comprehensive benefits package, including health, dental, and vision insurance.
- 401(k) plan with company match.
- Professional development opportunities and continuous training.
- A supportive and dynamic work environment with opportunities for growth and advancement.

**Hiring Timeline:**

- TA Screen
- Culture Index Survey
- Hiring Manager Video Interview
- Tech Team Video Interview
- CEO Video Interview
- Offer

We are an equal employment opportunity employer and a drug-free workplace.

### Texting Privacy Policy and Information:

You may receive text messages regarding your application and potentially regarding interview scheduling.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes

Message frequency will vary depending on the application process.

### Msg & data rates may apply.

### OPT out at any time by texting “Stop”.

Originally posted on Himalayas

**Source:** this listing was published by [Himalayas](https://himalayas.app/). [View the original posting and apply](https://himalayas.app/companies/nccdirect/jobs/lead-product-manager-auto-recall-engagement) — applications are handled there, not on this site.

To apply for this job please visit [himalayas.app](https://himalayas.app/companies/nccdirect/jobs/lead-product-manager-auto-recall-engagement).

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    "title": "Lead Product Manager, Auto Recall Engagement at National Credit Center",
    "description": "<p>#remote</p>\n<p><b>Who We Are:</b><br />NCC has led the automotive industry for over 30 years, providing award-winning software, credit and compliance solutions, and cutting-edge data. Our solutions help dealerships streamline their operations, enhance their finance and insurance (F&amp;I) processes, and drive profitability. We are looking for individuals who thrive in a high-growth environment. </p>\n<p><b>Overview: </b><br />We are seeking an experienced <b>Lead Product Manager</b> to own Recall Engagement, a net-new initiative that turns a safety obligation into a revenue and retention opportunity for automotive dealerships. Recall Engagement uses AI and data forensics to detect open safety bulletins, resolve hard-to-find secondary owners, and orchestrate personalized multi-channel outreach, turning recall campaigns dealers are already obligated to run into service visits and long-term customer loyalty instead of unclaimed liability.<br />This is a zero-to-one build: you will own discovery through launch for a new capability with an identified $51.4M SOM opportunity across roughly 3,568 dealer rooftops, sitting alongside Co-op Submission, Warranty Submission, Trade-In AI Valuation, and Desking Engine in NCC&#8217;s New Product Initiatives pillar. This is a high-impact role for a product leader who thrives on ambiguity, AI-native product delivery, and building a net-new product from validated hypothesis to shipped revenue.</p>\n<p><b>What You’ll Do:</b><br /><b><i>Product Strategy &amp; Roadmap</i></b></p>\n<ul>\n<li>Own the roadmap for Recall Engagement from discovery through general availability.</li>\n<li>Define the business case, including TAM/SOM sizing, ROI projections, and a build/partner assessment for data sources such as NHTSA safety bulletin data and vehicle/owner history providers.</li>\n<li>Set success metrics for outreach conversion, service-visit capture rate, and retention lift.</li>\n<li>Represent Recall Engagement strategy to executive leadership and secure resourcing and buy-in.</li>\n</ul>\n<p><b><i>Discovery &amp; Delivery</i></b></p>\n<ul>\n<li>Conduct dealer interviews and service-drive observation to validate the recall-to-retention workflow before committing to build.</li>\n<li>Partner with Engineering and Data Science to assess feasibility of multi-layered data matching across vehicle databases and secondary-owner resolution.</li>\n<li>Write clear specs and acceptance criteria for the dedicated NPI Engineering Pod.</li>\n<li>Own launch readiness, including sales enablement, support documentation, and rollout sequencing.</li>\n</ul>\n<p><b><i>Cross-Functional Leadership</i></b></p>\n<ul>\n<li>Partner with Marketing on go-to-market strategy and positioning against existing service-retention tools dealers may already use.</li>\n<li>Coordinate with the Compliance Audit and Co-op Submission product managers within NPI to share data infrastructure and avoid duplicate build.</li>\n<li>Continuously assess technical, market, and adoption risk, and recommend </li>\n</ul>\n<p><b>What You’ll Have:</b><br /><b>Required</b></p>\n<ul>\n<li>Bachelor&#8217;s degree in Business, Engineering, Computer Science, or a related field (MBA preferred).</li>\n<li>5-8 years of product management experience, including direct ownership of at least one zero-to-one or early-stage product launch.</li>\n<li>Experience building AI-native products, where AI is the core value proposition rather than a bolt-on feature.</li>\n<li>Proven ability to build business cases and financial models (TAM/SOM, ROI) that support investment decisions.</li>\n<li>Strong analytical skills; comfortable with SQL, dashboards, and product analytics tools.</li>\n<li>Excellent written and verbal communication; able to distill ambiguous market signals into a clear, persuasive narrative for executive leadership.</li>\n</ul>\n<p><b>Preferred</b></p>\n<ul>\n<li>Experience in automotive retail technology, dealership service/fixed-ops software, recall, retention, or insurance/warranty claims products.</li>\n<li>Familiarity with vehicle history or safety-bulletin data sources (NHTSA, Carfax, AutoCheck, or similar) and multi-source data matching.</li>\n<li>Background in customer retention, lifecycle marketing, or multi-channel outreach automation.</li>\n</ul>\n<p><b>What We Offer:</b></p>\n<ul>\n<li>Competitive pay</li>\n<li>Unrestricted PTO</li>\n<li>Comprehensive benefits package, including health, dental, and vision insurance.</li>\n<li>401(k) plan with company match.</li>\n<li>Professional development opportunities and continuous training.</li>\n<li>A supportive and dynamic work environment with opportunities for growth and advancement.</li>\n</ul>\n<p><b>Hiring Timeline:</b></p>\n<ul>\n<li>TA Screen </li>\n<li>Culture Index Survey </li>\n<li>Hiring Manager Video Interview</li>\n<li>Tech Team Video Interview</li>\n<li>CEO Video Interview</li>\n<li>Offer </li>\n</ul>\n<p>We are an equal employment opportunity employer and a drug-free workplace.</p>\n<h3>Texting Privacy Policy and Information:</h3>\n<p>You may receive text messages regarding your application and potentially regarding interview scheduling.<br />No mobile information will be shared with third parties/affiliates for marketing/promotional purposes</p>\n<p>Message frequency will vary depending on the application process.</p>\n<h3>Msg &amp; data rates may apply.</h3>\n<h3>OPT out at any time by texting &#8220;Stop&#8221;.</h3>\n<p>Originally posted on Himalayas </p>\n</p>\n<p class=\"job-source\"><strong>Source:</strong> this listing was published by <a href=\"https://himalayas.app/\" rel=\"dofollow\">Himalayas</a>. <a href=\"https://himalayas.app/companies/nccdirect/jobs/lead-product-manager-auto-recall-engagement\" rel=\"dofollow\">View the original posting and apply</a> &mdash; applications are handled there, not on this site.</p>\n",
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