---
title: "HIL Support Specialist at Extend Your Team – All Job Board"
---

# HIL Support Specialist at Extend Your Team

Written by

[admin](https://alljobboard.com/author/admin/)

in

- [Remote (Remote)](https://maps.google.com/maps?q=Remote%20%28Remote%29&zoom=14&size=512x512&maptype=roadmap&sensor=false)
- Posted 4 days ago

![Extend Your Team](https://alljobboard.com/wp-content/plugins/wp-job-manager/assets/images/company.png)

 **Extend Your Team**

**WHY JOIN EYT?** Â

Monthly Rate: **Php80,000 – Php100,000**

 **+$1,000**  Sign-On Bonus — Start in November or December 2026!

Â

*New hires whose contractor start date falls within November or December 2026 are eligible for a $1,000 USD sign-on bonus. The bonus is paid in two installments at the 2-month and 4-month engagement milestones. Terms and conditions apply.*

 **Benefits That Work for You**

- HMO Coverage — Support for your health and peace of mind.
- $121 USD Monthly Meal Allowance — A little extra to fuel your workday.
- 10 Days of Paid Time Off — Time to recharge and attend to personal priorities.
- Annual Rate Increase — Celebrate your contractor anniversary with a performance-based rate increase.
- Internet Allowance — Extra support to stay connected.
- Work Devices and Accessories Provided — The tools you need to get started.
- December Bonus — A year-end reward for qualifying performance.
- Additional Maternity Leave — Up to 6 weeks of paid leave, separate from your regular PTO.\*

Â

*Annual rate increases and December bonuses depend on meeting performance requirements and are not guaranteed. Maternity leave entitlement depends on tenure. Terms and conditions apply.*

 Â

**About the Client**

Â

We are reinventing consumer credit. We wildly reduce the cost of capital by using technology to easily tap into people’s assets. Our first product is the world’s cheapest credit card – backed by home equity. Using many patented technologies, we sped up a process that usually takes 4-6 weeks and thousands of dollars down to as fast as 15 minutes and $0 to get.

Â

**Who are we?**

We are a well-capitalized (over $250MM in equity funding) team of technology (Square, Microsoft, Facebook) and finance (Discover, CapitalOne, Goldman Sachs) executives with top-tier investors – Founders Fund, Khosla Ventures, Max Levchin, NYCA, Sequoia, SciFi VC, Caffeinated Capital, etc.

Our team includes people who have built:

- Financial products (Square/CashApp, the earliest CapitalOne credit cards)
- Consumer products ( Internet.org , Xbox)
- Technology infrastructure (Visual Studio, Windows & Azure, helped design the C++ & C# languages)
- Mathematics & science infrastructure (computational research at NASA’s JPL)

We are missionaries who like to work hard on important problems – and build products that become infrastructure for society. We believe that using technology to lower the cost of capital for consumers is one of these problems – and if we can do it, it could have an infinite impact on people’s lives.

Â

**Cultural Values:**

1. Depth and rigor of thought – we try to be rigorous in our thinking & dive into the details.
2. Minimalist – we are spartan in our design, in our code, and even in our processes.
3. Speed of execution – we move fast & value decisiveness. We think speed drives quality.

Â

**Responsibilities:**

- Handle **inbound and outbound HIL customer interactions** through phone, Zendesk, SMS, Calendly, and other approved support channels.
- Complete HIL Welcome Calls with newly approved customers and ensure required verification, disclosures, and customer understanding are completed before moving the account forward.
- Assist customers with questions regarding their application, approval status, account terms, payments, AutoPay, available credit, account status, and other HIL-related concerns.
- Support contractors and HIL partners with application-status questions, customer follow-ups, documentation needs, and operational requests.
- Monitor assigned partner-support channels and respond to inquiries within established service-level expectations.
- Investigate customer and partner concerns using internal systems and tools before escalating.
- Coordinate with Fraud, Cardholder Support, Complaints, Liens/Contingencies, Operations, and other internal teams when a case requires specialized handling.
- Identify when a concern should be resolved directly, referred back to the contractor, escalated to L2, or transferred to another Operations team.
- Perform outbound follow-ups for incomplete Welcome Calls, remediation cases, payment/AutoPay assistance, documentation requests, and other assigned HIL queues.
- Maintain accurate case documentation across Zendesk, Asana, internal trackers, Concierge Desk, and other operational systems.
- Monitor assigned queues throughout the shift to ensure customer, merchant, and scheduled-call requests are not missed.
- Assist with account closure, remediation, complaint, fraud, or dispute-related workflows according to the applicable approved procedure.
- Identify unusual cases, customer-impact issues, process gaps, or recurring partner concerns and escalate them appropriately.
- Help maintain an excellent customer and partner experience by minimizing unnecessary transfers and driving cases toward end-to-end resolution.

Â

**Qualifications:**

- At least 2 years of experience in customer service, financial services, lending, mortgage, fintech, banking, or a similar operations environment.
- Strong experience handling customers through phone, email, chat, or ticketing systems.
- Experience working with external partners, merchants, contractors, vendors, or other third parties is highly preferred.
- Experience supporting US-based customers is strongly preferred.
- Comfortable performing both frontline customer support and backend operational work.
- Strong investigative and problem-solving skills; able to gather information from multiple systems before deciding on the appropriate next step.
- Excellent English communication skills, both verbal and written.
- Excellent organization and time-management skills with the ability to manage multiple queues and priorities.
- High attention to detail and accuracy in documenting customer interactions and operational decisions.
- Experience with tools such as Zendesk, Amazon Connect or similar contact-center platforms, Asana, Slack, Google Workspace, CRM systems, and internal operations tools is preferred.
- Ability to recognize potential fraud, complaint, privacy, or customer-harm concerns and escalate appropriately.
- Bachelor’s degree or comparable professional experience in financial services or operations.
- Must be able to work scheduled US business hours and weekends when required.
- Must reside in the Philippines.

Please mention the word \*\*ROOMIER\*\* and tag RMjAwMTo0MWQwOjMwMzplYjJjOjo= when applying to show you read the job post completely (#RMjAwMTo0MWQwOjMwMzplYjJjOjo=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they’re human.

**Source:** this listing was published by [Remote OK](https://remoteok.com/). [View the original posting and apply](https://remoteOK.com/remote-jobs/remote-hil-support-specialist-extend-your-team-1137711) — applications are handled there, not on this site.

To apply for this job please visit [remoteOK.com](https://remoteOK.com/remote-jobs/remote-hil-support-specialist-extend-your-team-1137711).

## More posts

- ### [Holiday Party Networking: How to Job Hunt Without Making It Awkward](https://alljobboard.com/holiday-party-networking-job-search/)

[November 13, 2026](https://alljobboard.com/holiday-party-networking-job-search/)
- ### [How to Negotiate a Start Date After the Holidays (With Scripts)](https://alljobboard.com/negotiate-start-date-after-holidays/)

[November 13, 2026](https://alljobboard.com/negotiate-start-date-after-holidays/)
- ### [Should You Quit Before or After Your Year-End Bonus?](https://alljobboard.com/quit-before-or-after-year-end-bonus/)

[November 13, 2026](https://alljobboard.com/quit-before-or-after-year-end-bonus/)
- ### [How to List a Seasonal Job on Your Resume (With Examples)](https://alljobboard.com/seasonal-job-on-resume/)

[November 13, 2026](https://alljobboard.com/seasonal-job-on-resume/)

```json
{
    "@context": "http://schema.org/",
    "@type": "JobPosting",
    "datePosted": "2026-11-10T18:17:51+00:00",
    "validThrough": "2026-12-09T23:59:59+00:00",
    "title": "HIL Support Specialist at Extend Your Team",
    "description": "<p><strong>WHY JOIN EYT?</strong>  </p>\n<p style=\"min-height:1.5em\">Monthly Rate:<strong> Php80,000 &#8211; Php100,000</strong></p>\n<p style=\"min-height:1.5em\"><strong> +$1,000 </strong> Sign-On Bonus — Start in November or December 2026!</p>\n<p>  </p>\n<p style=\"min-height:1.5em\"><em>New hires whose contractor start date falls within November or December 2026 are eligible for a $1,000 USD sign-on bonus. The bonus is paid in two installments at the 2-month and 4-month engagement milestones. Terms and conditions apply.</em></p>\n<p>  <strong>Benefits That Work for You</strong> </p>\n<ul style=\"min-height:1.5em\">\n<li>\n<p style=\"min-height:1.5em\">HMO Coverage — Support for your health and peace of mind.</p>\n</li>\n<li>\n<p style=\"min-height:1.5em\">$121 USD Monthly Meal Allowance — A little extra to fuel your workday.</p>\n</li>\n<li>\n<p style=\"min-height:1.5em\">10 Days of Paid Time Off — Time to recharge and attend to personal priorities.</p>\n</li>\n<li>\n<p style=\"min-height:1.5em\">Annual Rate Increase — Celebrate your contractor anniversary with a performance-based rate increase.</p>\n</li>\n<li>\n<p style=\"min-height:1.5em\">Internet Allowance — Extra support to stay connected.</p>\n</li>\n<li>\n<p style=\"min-height:1.5em\">Work Devices and Accessories Provided — The tools you need to get started.</p>\n</li>\n<li>\n<p style=\"min-height:1.5em\">December Bonus — A year-end reward for qualifying performance.</p>\n</li>\n<li>\n<p style=\"min-height:1.5em\">Additional Maternity Leave — Up to 6 weeks of paid leave, separate from your regular PTO.*</p>\n</li>\n</ul>\n<p>  </p>\n<p style=\"min-height:1.5em\"><em>Annual rate increases and December bonuses depend on meeting performance requirements and are not guaranteed. Maternity leave entitlement depends on tenure. Terms and conditions apply.</em></p>\n<p>   </p>\n<p style=\"min-height:1.5em\"><strong>About the Client</strong></p>\n<p>  </p>\n<p style=\"min-height:1.5em\">We are reinventing consumer credit. We wildly reduce the cost of capital by using technology to easily tap into people&#8217;s assets. Our first product is the world&#8217;s cheapest credit card – backed by home equity. Using many patented technologies, we sped up a process that usually takes 4-6 weeks and thousands of dollars down to as fast as 15 minutes and $0 to get.</p>\n<p>  </p>\n<p style=\"min-height:1.5em\"><strong>Who are we?</strong></p>\n<p style=\"min-height:1.5em\">We are a well-capitalized (over $250MM in equity funding) team of technology (Square, Microsoft, Facebook) and finance (Discover, CapitalOne, Goldman Sachs) executives with top-tier investors – Founders Fund, Khosla Ventures, Max Levchin, NYCA, Sequoia, SciFi VC, Caffeinated Capital, etc.</p>\n<p style=\"min-height:1.5em\">Our team includes people who have built:</p>\n<ul style=\"min-height:1.5em\">\n<li>\n<p style=\"min-height:1.5em\">Financial products (Square/CashApp, the earliest CapitalOne credit cards)</p>\n</li>\n<li>\n<p style=\"min-height:1.5em\">Consumer products ( Internet.org , Xbox)</p>\n</li>\n<li>\n<p style=\"min-height:1.5em\">Technology infrastructure (Visual Studio, Windows &amp; Azure, helped design the C++ &amp; C# languages)</p>\n</li>\n<li>\n<p style=\"min-height:1.5em\">Mathematics &amp; science infrastructure (computational research at NASA&#8217;s JPL)</p>\n</li>\n</ul>\n<p style=\"min-height:1.5em\">We are missionaries who like to work hard on important problems &#8211; and build products that become infrastructure for society. We believe that using technology to lower the cost of capital for consumers is one of these problems &#8211; and if we can do it, it could have an infinite impact on people&#8217;s lives.</p>\n<p>  </p>\n<p style=\"min-height:1.5em\"><strong>Cultural Values:</strong></p>\n<ol style=\"min-height:1.5em\">\n<li>\n<p style=\"min-height:1.5em\">Depth and rigor of thought &#8211; we try to be rigorous in our thinking &amp; dive into the details.</p>\n</li>\n<li>\n<p style=\"min-height:1.5em\">Minimalist &#8211; we are spartan in our design, in our code, and even in our processes.</p>\n</li>\n<li>\n<p style=\"min-height:1.5em\">Speed of execution &#8211; we move fast &amp; value decisiveness. We think speed drives quality.</p>\n</li>\n</ol>\n<p>  </p>\n<p style=\"min-height:1.5em\"><strong>Responsibilities:</strong></p>\n<ul style=\"min-height:1.5em\">\n<li>\n<p style=\"min-height:1.5em\">Handle <strong>inbound and outbound HIL customer interactions </strong>through phone, Zendesk, SMS, Calendly, and other approved support channels.</p>\n</li>\n<li>\n<p style=\"min-height:1.5em\">Complete HIL Welcome Calls with newly approved customers and ensure required verification, disclosures, and customer understanding are completed before moving the account forward.</p>\n</li>\n<li>\n<p style=\"min-height:1.5em\">Assist customers with questions regarding their application, approval status, account terms, payments, AutoPay, available credit, account status, and other HIL-related concerns.</p>\n</li>\n<li>\n<p style=\"min-height:1.5em\">Support contractors and HIL partners with application-status questions, customer follow-ups, documentation needs, and operational requests.</p>\n</li>\n<li>\n<p style=\"min-height:1.5em\">Monitor assigned partner-support channels and respond to inquiries within established service-level expectations.</p>\n</li>\n<li>\n<p style=\"min-height:1.5em\">Investigate customer and partner concerns using internal systems and tools before escalating.</p>\n</li>\n<li>\n<p style=\"min-height:1.5em\">Coordinate with Fraud, Cardholder Support, Complaints, Liens/Contingencies, Operations, and other internal teams when a case requires specialized handling.</p>\n</li>\n<li>\n<p style=\"min-height:1.5em\">Identify when a concern should be resolved directly, referred back to the contractor, escalated to L2, or transferred to another Operations team.</p>\n</li>\n<li>\n<p style=\"min-height:1.5em\">Perform outbound follow-ups for incomplete Welcome Calls, remediation cases, payment/AutoPay assistance, documentation requests, and other assigned HIL queues.</p>\n</li>\n<li>\n<p style=\"min-height:1.5em\">Maintain accurate case documentation across Zendesk, Asana, internal trackers, Concierge Desk, and other operational systems.</p>\n</li>\n<li>\n<p style=\"min-height:1.5em\">Monitor assigned queues throughout the shift to ensure customer, merchant, and scheduled-call requests are not missed.</p>\n</li>\n<li>\n<p style=\"min-height:1.5em\">Assist with account closure, remediation, complaint, fraud, or dispute-related workflows according to the applicable approved procedure.</p>\n</li>\n<li>\n<p style=\"min-height:1.5em\">Identify unusual cases, customer-impact issues, process gaps, or recurring partner concerns and escalate them appropriately.</p>\n</li>\n<li>\n<p style=\"min-height:1.5em\">Help maintain an excellent customer and partner experience by minimizing unnecessary transfers and driving cases toward end-to-end resolution.</p>\n</li>\n</ul>\n<p>  </p>\n<p style=\"min-height:1.5em\"><strong>Qualifications:</strong></p>\n<ul style=\"min-height:1.5em\">\n<li>\n<p style=\"min-height:1.5em\">At least 2 years of experience in customer service, financial services, lending, mortgage, fintech, banking, or a similar operations environment.</p>\n</li>\n<li>\n<p style=\"min-height:1.5em\">Strong experience handling customers through phone, email, chat, or ticketing systems.</p>\n</li>\n<li>\n<p style=\"min-height:1.5em\">Experience working with external partners, merchants, contractors, vendors, or other third parties is highly preferred.</p>\n</li>\n<li>\n<p style=\"min-height:1.5em\">Experience supporting US-based customers is strongly preferred.</p>\n</li>\n<li>\n<p style=\"min-height:1.5em\">Comfortable performing both frontline customer support and backend operational work.</p>\n</li>\n<li>\n<p style=\"min-height:1.5em\">Strong investigative and problem-solving skills; able to gather information from multiple systems before deciding on the appropriate next step.</p>\n</li>\n<li>\n<p style=\"min-height:1.5em\">Excellent English communication skills, both verbal and written.</p>\n</li>\n<li>\n<p style=\"min-height:1.5em\">Excellent organization and time-management skills with the ability to manage multiple queues and priorities.</p>\n</li>\n<li>\n<p style=\"min-height:1.5em\">High attention to detail and accuracy in documenting customer interactions and operational decisions.</p>\n</li>\n<li>\n<p style=\"min-height:1.5em\">Experience with tools such as Zendesk, Amazon Connect or similar contact-center platforms, Asana, Slack, Google Workspace, CRM systems, and internal operations tools is preferred.</p>\n</li>\n<li>\n<p style=\"min-height:1.5em\">Ability to recognize potential fraud, complaint, privacy, or customer-harm concerns and escalate appropriately.</p>\n</li>\n<li>\n<p style=\"min-height:1.5em\">Bachelor&#8217;s degree or comparable professional experience in financial services or operations.</p>\n</li>\n<li>\n<p style=\"min-height:1.5em\">Must be able to work scheduled US business hours and weekends when required.</p>\n</li>\n<li>\n<p style=\"min-height:1.5em\">Must reside in the Philippines.</p>\n</li>\n</ul>\n<p>Please mention the word **ROOMIER** and tag RMjAwMTo0MWQwOjMwMzplYjJjOjo= when applying to show you read the job post completely (#RMjAwMTo0MWQwOjMwMzplYjJjOjo=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they&#8217;re human.</p>\n<p class=\"job-source\"><strong>Source:</strong> this listing was published by <a href=\"https://remoteok.com/\" rel=\"dofollow\">Remote OK</a>. <a href=\"https://remoteOK.com/remote-jobs/remote-hil-support-specialist-extend-your-team-1137711\" rel=\"dofollow\">View the original posting and apply</a> &mdash; applications are handled there, not on this site.</p>\n",
    "hiringOrganization": {
        "@type": "Organization",
        "name": "Extend Your Team"
    },
    "identifier": {
        "@type": "PropertyValue",
        "name": "Extend Your Team",
        "value": "https://alljobboard.com/job/hil-support-specialist-at-extend-your-team/"
    },
    "jobLocation": {
        "@type": "Place",
        "address": "Remote"
    },
    "jobLocationType": "TELECOMMUTE",
    "directApply": true
}
```