---
title: "Customer Support Specialist | German and English at Everhelp – All Job Board"
---
# Customer Support Specialist \| German and English at Everhelp
Written by
[admin](https://alljobboard.com/author/admin/)
in
- [Remote (Remote)](https://maps.google.com/maps?q=Remote%20%28Remote%29&zoom=14&size=512x512&maptype=roadmap&sensor=false)
- Posted 2 weeks ago
**Everhelp**
***EverHelp*** is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we’ve managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.
In 2026, ***EverHelp*** received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. ***EverHelp*** was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.
**Our statement:**
- We’re against war and unjustified aggression,
- We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
- We provided the team with charging stations,
- We continue to work together for the future of Ukraine.
**As *EverHelp* continues expanding its portfolio of international customer support projects, we are looking for a Customer Support Representative (Hospitality) to join our team.** In this role, you will support guests of a fast-growing hospitality project, ensuring every interaction reflects genuine care, professionalism, and a guest-first mindset. You’ll help resolve booking-related inquiries, reservation issues, and other service requests while creating an outstanding customer experience across multiple communication channels.
**Your future responsibilities include:**
- Providing support to guests via phone calls, email, live chat, WhatsApp, and online booking platform messages;
- Assisting guests with booking inquiries, reservation updates, property access, and other accommodation-related requests;
- Delivering exceptional customer service with a genuine hospitality mindset and a “guest-first” approach;
- Resolving customer inquiries efficiently while maintaining a warm, professional, and empathetic communication style;
- Escalating critical cases, including refund requests, legal matters, or sensitive guest complaints, to the appropriate internal teams;
- Accurately documenting customer interactions and case details in internal systems;
- Collaborating closely with teammates to ensure a seamless guest experience across all communication channels;
- Following internal quality standards while balancing efficiency with exceptional service.
**Needed experience & skills:**
- 1–3 years of experience in Customer Support, Hospitality, or another customer-facing role;
- German language proficiency (B2+) and English language proficiency (B2+);
- Experience communicating with customers across multiple channels, including calls and written communication;
- Excellent problem-solving skills and the ability to make sound decisions independently;
- Strong written and verbal communication skills with a customer-first mindset;
- Ability to remain calm, professional, and solution-oriented in challenging situations;
- High adaptability and willingness to work in a dynamic, fast-changing environment;
- Strong multitasking skills while maintaining high service quality;
- Positive attitude, resilience, and genuine enthusiasm for teamwork.
**Work with *EverHelp* is about:**
- 20+ vacation days and 10 paid sick leaves;
- Ability to work fully remotely;
- A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level;
- Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.
**Submit your resume and join our team!**
Originally posted on Himalayas
**Source:** this listing was published by [Himalayas](https://himalayas.app/). [View the original posting and apply](https://himalayas.app/companies/everhelp/jobs/customer-support-specialist-german-and-english-2909298726?utm_source=api) — applications are handled there, not on this site.
To apply for this job please visit [himalayas.app](https://himalayas.app/companies/everhelp/jobs/customer-support-specialist-german-and-english-2909298726?utm_source=api).
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"title": "Customer Support Specialist | German and English at Everhelp",
"description": "EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we’ve managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.
\nIn 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.
\nOur statement:
\n\n- \n
We’re against war and unjustified aggression,
\n \n- \n
We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
\n \n- \n
We provided the team with charging stations,
\n \n- \n
We continue to work together for the future of Ukraine.
\n \n
\nAs EverHelp continues expanding its portfolio of international customer support projects, we are looking for a Customer Support Representative (Hospitality) to join our team. In this role, you will support guests of a fast-growing hospitality project, ensuring every interaction reflects genuine care, professionalism, and a guest-first mindset. You’ll help resolve booking-related inquiries, reservation issues, and other service requests while creating an outstanding customer experience across multiple communication channels.
\nYour future responsibilities include:
\n\n- \n
Providing support to guests via phone calls, email, live chat, WhatsApp, and online booking platform messages;
\n \n- \n
Assisting guests with booking inquiries, reservation updates, property access, and other accommodation-related requests;
\n \n- \n
Delivering exceptional customer service with a genuine hospitality mindset and a “guest-first” approach;
\n \n- \n
Resolving customer inquiries efficiently while maintaining a warm, professional, and empathetic communication style;
\n \n- \n
Escalating critical cases, including refund requests, legal matters, or sensitive guest complaints, to the appropriate internal teams;
\n \n- \n
Accurately documenting customer interactions and case details in internal systems;
\n \n- \n
Collaborating closely with teammates to ensure a seamless guest experience across all communication channels;
\n \n- \n
Following internal quality standards while balancing efficiency with exceptional service.
\n \n
\nNeeded experience & skills:
\n\n- \n
1–3 years of experience in Customer Support, Hospitality, or another customer-facing role;
\n \n- \n
German language proficiency (B2+) and English language proficiency (B2+);
\n \n- \n
Experience communicating with customers across multiple channels, including calls and written communication;
\n \n- \n
Excellent problem-solving skills and the ability to make sound decisions independently;
\n \n- \n
Strong written and verbal communication skills with a customer-first mindset;
\n \n- \n
Ability to remain calm, professional, and solution-oriented in challenging situations;
\n \n- \n
High adaptability and willingness to work in a dynamic, fast-changing environment;
\n \n- \n
Strong multitasking skills while maintaining high service quality;
\n \n- \n
Positive attitude, resilience, and genuine enthusiasm for teamwork.
\n \n
\nWork with EverHelp is about:
\n\n- \n
20+ vacation days and 10 paid sick leaves;
\n \n- \n
Ability to work fully remotely;
\n \n- \n
A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level;
\n \n- \n
Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.
\nSubmit your resume and join our team!
\n \n
\nOriginally posted on Himalayas
\nSource: this listing was published by Himalayas. View the original posting and apply — applications are handled there, not on this site.
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