---
title: "Customer Service Representative (Philippines) at OperationsArmy – All Job Board"
---

# Customer Service Representative (Philippines) at OperationsArmy

Written by

[admin](https://alljobboard.com/author/admin/)

in

- [Philippines (Remote)](https://maps.google.com/maps?q=Philippines%20%28Remote%29&zoom=14&size=512x512&maptype=roadmap&sensor=false)
- Posted 5 days ago

![OperationsArmy](https://alljobboard.com/wp-content/plugins/wp-job-manager/assets/images/company.png)

 **OperationsArmy**

**Fully Remote Customer Service Representative (Self-Serve SaaS)**(Weekend + Weekday Schedule)****

 ****Apply here:****

**Are you passionate about helping users succeed with innovative software? Join us on the frontlines as a **Customer Service Representative** during our exciting self-serve launch. You’ll be the go-to resource for troubleshooting, guiding users, and enhancing the customer experience all while collaborating closely with a fast-moving internal team.**

### **Role Overview**

**As a key member of our remote support team, you’ll provide world-class assistance to self-serve users, ensuring their onboarding is seamless and their questions are resolved quickly and effectively. You’ll work across multiple communication channels and support systems, helping shape our support function at a critical stage of growth.**

### **Note:**

****This is a 100% remote, full-time role with a schedule that includes Saturdays, Sundays, and 3 weekdays. Candidates must be available to work on weekends.Note: This is a 100% remote, full-time role with a schedule that includes Saturdays, Sundays, and 3 weekdays. Candidates must be available to work on weekends.****

### **What You’ll Do**

### **Customer Interaction & Issue Resolution**

- **Respond promptly to customer inquiries across Slack, support email, and ticketing systems (e.g., Pylon), while meeting SLA targets**
- **Collaborate with AI-powered bots, escalating complex or sensitive issues for human resolution as needed**
- **Communicate clearly, empathetically, and professionally with users from diverse backgrounds**

### **Knowledge Sharing & Onboarding**

- **Assist new users with onboarding, answering first-time questions and guiding them through setup**
- **Identify knowledge gaps and contribute to internal documentation and help articles**
- **Coordinate with the core team during initial onboarding phases before transitioning to night shift coverage**

### **What We’re Looking For**

### **Must-Have Experience**

- **Previous experience in a customer support role at a software company (startup or fast-growth SaaS strongly preferred)**
- **Exceptional written communication skills in English**
- **Familiarity with tools like Slack, Intercom, Linear, Jira, Pylon, or similar support and automation systems**
- **Ability to thrive in a remote setting with minimal oversight, embracing ambiguity and startup-paced work**

### **Tools You’ll Use**

- **Slack**
- **Pylon**
- **Jira**
- **Linear**

 ****Apply here:****

Originally posted on Himalayas

**Source:** this listing was published by [Himalayas](https://himalayas.app/). [View the original posting and apply](https://himalayas.app/companies/operationsarmy/jobs/customer-service-representative-philippines?utm_source=api) — applications are handled there, not on this site.

To apply for this job please visit [himalayas.app](https://himalayas.app/companies/operationsarmy/jobs/customer-service-representative-philippines?utm_source=api).

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