---
title: "C005419 Senior Project Transition Manager (NS) – FRI 13 Nov RELAUNCH at Emw – All Job Board"
---
# C005419 Senior Project Transition Manager (NS) – FRI 13 Nov RELAUNCH at Emw
Written by
[admin](https://alljobboard.com/author/admin/)
in
- [Wiesbaden, Germany](https://maps.google.com/maps?q=Wiesbaden%2C%20Germany&zoom=14&size=512x512&maptype=roadmap&sensor=false)
- Posted 4 days ago
**Emw**
**Deadline Date:** Friday 13 November 2026
**Requirement:** Senior Project Transition Manager
**Location:** Wiesbaden, DE
**Full Time On-Site:** Yes
**Time On-Site:** 100%
**Total Scope of the request (hours):** 350
**Required Start Date:** 7 December 2026
**End Contract Date:** 31 December 2026
**Required Security Clearance:** NATO SECRET
**Duties & Role:**
Project Transition to Operations
- Leads the transition of projects and capabilities into operational service, from early engagement in project planning through to formal handover and early life support.
- Defines and agrees transition plans, entry and exit criteria, service acceptance criteria and handover deliverables with Project Managers, Service Owners and customers.
- Ensures operational readiness prior to go-live: support model, staffing, training, documentation, spares, underpinning contracts, monitoring and configuration data are in place.
- Evaluates project outputs against agreed service acceptance criteria and formally recommends acceptance, conditional acceptance or rejection.
- Identifies, manages and escalates transition risks, issues and dependencies, and ensures residual risks are understood and owned by operations.
- Manages early life support and closes transition only when agreed service performance has been demonstrated.
- Captures and applies lessons identified to improve future transitions.
Local Operations Management (Wiesbaden)
- Takes accountability for the day-to-day delivery of NCIA services at the location, including service performance, customer satisfaction and compliance with security and safety requirements.
- Leads and coordinates local technical, support and contractor personnel, setting clear priorities, standards and direction.
- Oversees the local infrastructure (facilities, networks, data centre / server rooms, end-user and deployable CIS assets) and ensures it is maintained, secured and fit for purpose.
- Ensures asset and configuration management records for the location are accurate and complete.
- Coordinates local business continuity and service recovery arrangements.
Incident and Problem Management
- Ensures incidents are logged, prioritised, diagnosed and resolved according to agreed procedures and service levels.
- Leads the resolution of major incidents, coordinating technical teams, vendors and customers, and provides timely, accurate communication to senior stakeholders.
- Escalates unresolved incidents and facilitates recovery following resolution.
- Initiates and monitors problem investigations, drives root cause analysis and ensures preventive measures are implemented.
- Analyses incident and problem trends to reduce recurrence and improve service stability.
Change Management
- Manages the change control process for services and assets at the location and for services in transition.
- Assesses changes for risk, impact, cost and resource requirements, and represents the location in Change Advisory Boards.
- Ensures changes are planned, communicated, tested, implemented and reviewed in a controlled manner, minimizing disruption to operations.
Service Level Management
- Negotiates service level requirements and agreed service levels with customers, and contributes to Service Level Agreements, Operational Level Agreements and underpinning contracts.
- Monitors service performance and key performance indicators, diagnoses service delivery problems and initiates improvement actions.
- Provides accurate and regular performance reporting to NCIA management and customers.
- Drives continual service improvement across processes, tools and third-party delivery.
Cost, Resource and Vendor Management
- Manages the operational and transition budget for the location, including cost planning, forecasting, tracking and variance reporting.
- Provides inputs to customer budget processes, cost models and service rates, ensuring the full cost of operating transitioned services is identified and funded.
- Identifies cost optimisation opportunities without compromising service levels or security.
- Manages vendor and contractor performance against contractual obligations, statements of work and service levels, and supports procurement activities as required.
**Specific Working Conditions:** Occasional travel within NATO nations, including to operational sites, may be required.
**Requirements**
**Skills, Knowledge & Experience:**
- The candidate must have a currently active NATO SECRET security clearance
- A minimum requirement of a Bachelor’s degree at a nationally recognised/certified university in Information Technology, Engineering, Business Administration or a related discipline, and 8 years’ post-related experience.
- Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to the NCI Agency, that is, at least 12 years’ extensive and progressive expertise in duties related to the function of the post.
- Minimum 8 years of combined experience in IT service management and project management, of which at least 3 years in a senior role.
- Proven experience (minimum 5 years) in IT service management in a Service Delivery Manager, IT Operations Manager or similar role, including incident, problem, change and service level management.
- Proven experience (minimum 5 years) in project management, delivering complex IT/CIS projects to time, cost and quality.
- Demonstrable track record of transitioning projects or new capabilities into live operational service.
- Proven experience engaging, influencing and briefing senior stakeholders at executive (C-level) or General/Flag Officer level.
- Experience managing IT infrastructure (networks, data centres, servers, end-user and communications systems) in an operational environment.
- Experience in budget and cost management, including forecasting, cost control and financial reporting.
- Proven experience managing vendors and contractors against contractual and service level obligations.
- Experience leading multidisciplinary teams in an international environment.
- Excellent communication, negotiation and stakeholder management skills.
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions under pressure.
- ITIL 4 Foundation (or ITIL v3 Foundation).
- Project management certification: PMP (PMI / PMBOK) or PRINCE2 Practitioner.
Desirable Qualifications
- Experience in NATO, military, defence or other international organisations.
- Experience with deployable CIS or mission-critical communications services.
- ITIL 4 Managing Professional or Strategic Leader; MSP or PgMP; SIAM certification.
- Experience with ITSM tools (e.g. ServiceNow, BMC Remedy, Jira Service Management).
- Knowledge of NATO procurement and financial processes.
- Working knowledge of German.
Find Jobs in Germany on Arbeitnow
**Source:** this listing was published by [Arbeitnow](https://www.arbeitnow.com/). [View the original posting and apply](https://www.arbeitnow.com/jobs/companies/emw/c005419-senior-project-transition-manager-ns-fri-13-nov-relaunch-wiesbaden-224807) — applications are handled there, not on this site.
To apply for this job please visit [www.arbeitnow.com](https://www.arbeitnow.com/jobs/companies/emw/c005419-senior-project-transition-manager-ns-fri-13-nov-relaunch-wiesbaden-224807).
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"@type": "JobPosting",
"datePosted": "2026-11-11T06:17:51+00:00",
"validThrough": "2026-12-11T23:59:59+00:00",
"title": "C005419 Senior Project Transition Manager (NS) – FRI 13 Nov RELAUNCH at Emw",
"description": "Deadline Date: Friday 13 November 2026
\nRequirement: Senior Project Transition Manager
\nLocation: Wiesbaden, DE
\nFull Time On-Site: Yes
\nTime On-Site: 100%
\nTotal Scope of the request (hours): 350
\nRequired Start Date: 7 December 2026
\nEnd Contract Date: 31 December 2026
\nRequired Security Clearance: NATO SECRET
\n
\nDuties & Role:
\n Project Transition to Operations
\n\n- Leads the transition of projects and capabilities into operational service, from early engagement in project planning through to formal handover and early life support.
\n- Defines and agrees transition plans, entry and exit criteria, service acceptance criteria and handover deliverables with Project Managers, Service Owners and customers.
\n- Ensures operational readiness prior to go-live: support model, staffing, training, documentation, spares, underpinning contracts, monitoring and configuration data are in place.
\n- Evaluates project outputs against agreed service acceptance criteria and formally recommends acceptance, conditional acceptance or rejection.
\n- Identifies, manages and escalates transition risks, issues and dependencies, and ensures residual risks are understood and owned by operations.
\n- Manages early life support and closes transition only when agreed service performance has been demonstrated.
\n- Captures and applies lessons identified to improve future transitions.
\n
\n Local Operations Management (Wiesbaden)
\n\n- Takes accountability for the day-to-day delivery of NCIA services at the location, including service performance, customer satisfaction and compliance with security and safety requirements.
\n- Leads and coordinates local technical, support and contractor personnel, setting clear priorities, standards and direction.
\n- Oversees the local infrastructure (facilities, networks, data centre / server rooms, end-user and deployable CIS assets) and ensures it is maintained, secured and fit for purpose.
\n- Ensures asset and configuration management records for the location are accurate and complete.
\n- Coordinates local business continuity and service recovery arrangements.
\n
\n Incident and Problem Management
\n\n- Ensures incidents are logged, prioritised, diagnosed and resolved according to agreed procedures and service levels.
\n- Leads the resolution of major incidents, coordinating technical teams, vendors and customers, and provides timely, accurate communication to senior stakeholders.
\n- Escalates unresolved incidents and facilitates recovery following resolution.
\n- Initiates and monitors problem investigations, drives root cause analysis and ensures preventive measures are implemented.
\n- Analyses incident and problem trends to reduce recurrence and improve service stability.
\n
\n Change Management
\n\n- Manages the change control process for services and assets at the location and for services in transition.
\n- Assesses changes for risk, impact, cost and resource requirements, and represents the location in Change Advisory Boards.
\n- Ensures changes are planned, communicated, tested, implemented and reviewed in a controlled manner, minimizing disruption to operations.
\n
\n Service Level Management
\n\n- Negotiates service level requirements and agreed service levels with customers, and contributes to Service Level Agreements, Operational Level Agreements and underpinning contracts.
\n- Monitors service performance and key performance indicators, diagnoses service delivery problems and initiates improvement actions.
\n- Provides accurate and regular performance reporting to NCIA management and customers.
\n- Drives continual service improvement across processes, tools and third-party delivery.
\n
\n Cost, Resource and Vendor Management
\n\n- Manages the operational and transition budget for the location, including cost planning, forecasting, tracking and variance reporting.
\n- Provides inputs to customer budget processes, cost models and service rates, ensuring the full cost of operating transitioned services is identified and funded.
\n- Identifies cost optimisation opportunities without compromising service levels or security.
\n- Manages vendor and contractor performance against contractual obligations, statements of work and service levels, and supports procurement activities as required.
\n
\n
\nSpecific Working Conditions: Occasional travel within NATO nations, including to operational sites, may be required.
\nRequirements
\nSkills, Knowledge & Experience:
\n\n- The candidate must have a currently active NATO SECRET security clearance
\n- A minimum requirement of a Bachelor’s degree at a nationally recognised/certified university in Information Technology, Engineering, Business Administration or a related discipline, and 8 years’ post-related experience.
\n- Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to the NCI Agency, that is, at least 12 years’ extensive and progressive expertise in duties related to the function of the post.
\n- Minimum 8 years of combined experience in IT service management and project management, of which at least 3 years in a senior role.
\n- Proven experience (minimum 5 years) in IT service management in a Service Delivery Manager, IT Operations Manager or similar role, including incident, problem, change and service level management.
\n- Proven experience (minimum 5 years) in project management, delivering complex IT/CIS projects to time, cost and quality.
\n- Demonstrable track record of transitioning projects or new capabilities into live operational service.
\n- Proven experience engaging, influencing and briefing senior stakeholders at executive (C-level) or General/Flag Officer level.
\n- Experience managing IT infrastructure (networks, data centres, servers, end-user and communications systems) in an operational environment.
\n- Experience in budget and cost management, including forecasting, cost control and financial reporting.
\n- Proven experience managing vendors and contractors against contractual and service level obligations.
\n- Experience leading multidisciplinary teams in an international environment.
\n- Excellent communication, negotiation and stakeholder management skills.
\n- Strong analytical and problem-solving skills, with the ability to make data-driven decisions under pressure.
\n- ITIL 4 Foundation (or ITIL v3 Foundation).
\n- Project management certification: PMP (PMI / PMBOK) or PRINCE2 Practitioner.
\n
\nDesirable Qualifications
\n\n- Experience in NATO, military, defence or other international organisations.
\n- Experience with deployable CIS or mission-critical communications services.
\n- ITIL 4 Managing Professional or Strategic Leader; MSP or PgMP; SIAM certification.
\n- Experience with ITSM tools (e.g. ServiceNow, BMC Remedy, Jira Service Management).
\n- Knowledge of NATO procurement and financial processes.
\n- Working knowledge of German.
\n
\nFind Jobs in Germany on Arbeitnow
\nSource: this listing was published by Arbeitnow. View the original posting and apply — applications are handled there, not on this site.
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