---
title: "AV Remote Support Specialist I at Uber – All Job Board"
---

# AV Remote Support Specialist I at Uber

Written by

[admin](https://alljobboard.com/author/admin/)

in

- [United States (Remote)](https://maps.google.com/maps?q=United%20States%20%28Remote%29&zoom=14&size=512x512&maptype=roadmap&sensor=false)
- Posted 1 month ago

![Uber](https://alljobboard.com/wp-content/plugins/wp-job-manager/assets/images/company.png)

 **Uber**

### About The Role

The Customer Advocacy and Solutions organization at Uber is responsible for delivering world-class customer support across all modalities. Within this organization, the AV Remote Support team operates at the intersection of operations and autonomy, providing real-time support to autonomous vehicles in live environments.

As an AV Remote Support Specialist , you will operate as a frontline specialist handling complex and ambiguous real-time AV scenarios, requiring strong judgment and technical aptitude. This role aligns with advanced support expectations, requiring decision-making in edge cases and collaboration across stakeholders.

### What You Will Do

- Provide real-time intervention using camera and sensor feeds to support AV operations
- Guide vehicles through edge-case scenarios (e.g., road closures, obstructions, unusual traffic behavior)
- Exercise judgment in situations without clearly defined procedures
- Handle escalations and high-complexity incidents as part of core responsibilities
- Document incidents and provide detailed reports for downstream teams
- Communicate with cross-functional stakeholders to resolve issues
- Uber Move”, sans-serif; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;”>Identify recurring issues and contribute to root cause analysis

### Basic Qualifications

- Ability to work shift schedules, including evenings, weekends, holidays, and overnight shifts
- Ability to pass required certification training
- Understanding of U.S. traffic laws
- At least 1 year of experience in operations, technical support, product testing, or similar roles
- Must possess and maintain a valid driver’s license\* issued by a U.S. state or territory, if assigned duties that require licensed-driver judgment or if a license is legally or operationally required for the assigned work.

### Preferred Qualifications

- Strong judgment and decision-making skills
- Ability to maintain strong decision-making and focus during critical real-time operational incide

Originally posted on Himalayas

**Source:** this listing was published by [Himalayas](https://himalayas.app/). [View the original posting and apply](https://himalayas.app/companies/uber/jobs/av-remote-support-specialist-i) — applications are handled there, not on this site.

To apply for this job please visit [himalayas.app](https://himalayas.app/companies/uber/jobs/av-remote-support-specialist-i).

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    "title": "AV Remote Support Specialist I at Uber",
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