---
title: "AP – Customer Success Manager (Multiplier experience) at D2B – All Job Board"
---

# AP – Customer Success Manager (Multiplier experience) at D2B

Written by

[admin](https://alljobboard.com/author/admin/)

in

- [Philippines (Remote)](https://maps.google.com/maps?q=Philippines%20%28Remote%29&zoom=14&size=512x512&maptype=roadmap&sensor=false)
- Posted 1 month ago

![D2B](https://alljobboard.com/wp-content/plugins/wp-job-manager/assets/images/company.png)

 **D2B**

***Note: This is for active pooling purposes only. Submitting your application does not guarantee employment. Your details will be kept on file and considered for future opportunities as they become available.***

We are looking for an experienced **Customer Success Manager** to join a remote team supporting Australian clients. The ideal candidate will have strong experience in customer success with a proven ability to build long-term customer relationships, drive engagement, and ensure customers are getting value from the product or service.

This role is suited to someone who is highly customer-focused, proactive, organized, and confident communicating with customers and internal stakeholders.

**Position:** Customer Success Manager

**Salary:** PHP 50,000 – PHP 70,000/month *(The final amount will be at the the client discretion basing on the candidate’s skills and experience.)*

**Working Hours & Conditions:** Mondays to Fridays, 6:00AM to 3:00PM PH Time; full-time (remote)

**Holidays**: TBD

### Responsibilities:

- Manage and maintain strong relationships with customers throughout their journey
- Lead **customer onboarding** and ensure a smooth transition from implementation to ongoing support
- Act as the main point of contact for assigned customers
- Monitor customer engagement, satisfaction, and overall account health
- Proactively identify and address customer concerns, risks, and potential churn
- Handle customer queries, issues, and escalations in a professional and timely manner
- Conduct regular customer check-ins and follow-ups
- Support **customer retention and renewals**
- Identify opportunities to improve customer experience and product adoption
- Work closely with Sales, Support, Product, and Operations teams to resolve customer issues
- Maintain accurate customer records, notes, and activities within CRM systems
- Track and report on customer success metrics and account performance
- Gather customer feedback and communicate relevant insights to internal teams

### Requirements

**Requirements:**

- ****3+ years of experience in Customer Success, Client Success, Account Management, or a similar customer-facing role****
- **Hands-on experience with **Multiplier****
- **Strong experience managing customer relationships and accounts**
- **Proven experience with **customer onboarding, retention, and renewals****
- **Excellent written and verbal communication skills**
- **Strong problem-solving and stakeholder management skills**
- **Highly organized with strong attention to detail**
- **Comfortable working with **CRM and customer management platforms****
- **Ability to work independently in a remote environment**
- **Willingness to work **Australian business hours****

###  **Nice to have:**

- **Experience with **Monday.com CRM** and reporting platforms**
- **Experience supporting **Australian customers or businesses****
- **Experience managing multiple customer accounts**
- **Experience handling customer escalations and at-risk accounts**

### **Benefits**

### ****Benefits****

- **Competitive salary based on experience and skill set**
- **100% remote role — work from home anywhere in the Philippines**
- **Paid local holidays aligned with the Australian business calendar**
- **Opportunities for training and professional growth**
- **Work directly with a supportive Australian team — no agency middleman**
- **Long-term engagement with a stable and growing business**

Originally posted on Himalayas

**Source:** this listing was published by [Himalayas](https://himalayas.app/). [View the original posting and apply](https://himalayas.app/companies/d2b/jobs/ap-customer-success-manager-multiplier-experience) — applications are handled there, not on this site.

To apply for this job please visit [himalayas.app](https://himalayas.app/companies/d2b/jobs/ap-customer-success-manager-multiplier-experience).

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